I was so frustrated trying to explain to your customer support folk about what's wrong with your website I decided to create this screencast so you can see it for yourself.

Please get it fixed quickly as you will drive your loyal customers away.

The latest upgrade in Virgin Australia's website has meant that frequent travellers, like myself, have to waste time filling in information that Virgin already has. It's ruining the customer experience. I have reported the problems to Virgin but get poor response that makes me feel they just don't care.